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Support service

Banner depicting professionals in a meeting, illustrating Eurofins' support service. The company offers personalized support to meet the specific needs of its clients. More information on Eurofins Support Service.

Our team offers you a personalized support service at every stage of the lifecycle of your products. This service, providing tailored guidance and advice to your projects, is included in each of our studies to ensure optimal effectiveness during development, market placement, and post-launch vigilance. At Eurofins Biotech Germande, we have been working for over 30 years in the disinfection, cleaning, and sterilization of medical devices. This support is offered to you for your studies on your endoscopes, endoscope washer-disinfectors (EWDs), instrument washer-disinfectors (IWDs), storage cabinets for heat-sensitive endoscopes (SCHE), endocavitary probes, your disinfectant or cleaning solutions, and any other medical device requiring appropriate microbiological quality before use or any product enabling the cleaning and disinfection of devices or surfaces.

During the Research & Development phases:

Our team designs customized protocols for your tailored studies. With our 30 years of experience, we have witnessed and supported numerous successful projects that are now market leaders. Working with us not only ensures high-quality support to address your questions during device development, but also provides a comprehensive and reviewed report of study results. In addition to raw data, you will benefit from the insights and advice of our experts.

Photo showing scientists working in a laboratory with test tubes. Eurofins offers validation and scientific support services for various projects.

Image representing terms related to regulatory compliance, such as regulation, standards, and governance. Eurofins provides compliance services to ensure your projects meet current standards and regulations.

During the market launch of your technologies, we offer:

Document review of devices (previous study reports, state-of-the-art standards and regulations, design studies, etc.);
Follow-up and assistance for the submission of your files to the relevant authorities (FDA, TGA, etc.).

Before and after the placement of your device on the market:

We conduct validations and performance tests on your products (operational qualification, on-site studies, etc.) to confirm the effectiveness of your device under real conditions.
We perform diagnostics on your endoscopes following persistent contamination or after maintenance/repair.

Photo of two modern endoscope washer-disinfectors used for testing and analysis. Eurofins offers support services for the implementation and use of such equipment.

Why choose Eurofins ?

International
recognition
Our knowledge of international standards, particularly European ones, ensures compliance with them during the validation of your medical devices. Consult the list of our accreditations here.

Personalised Monitoring
We provide you with a study manager who will become your privileged contact. They will offer you tailored support throughout the process. Contact us and meet our experts.

Expert en microbiologie
Microbiology Expertise
Our specialised team in microbiology and medical hygiene conducts risk factor analysis in the design of your medical devices as an independent laboratory.

Proven Expertise
Our 30 years of experience enables us to provide you with high-quality services. Our experts accompany you to offer a solution tailored to your needs and provide personalized support. Contact our medical device evaluation experts.

Contact us:
Eurofins Biotech-Germande SAS
✉ biotech-germande@etfr.eurofins.com
☎ +33 (0)4 42 33 24 04
505, rue Louis Berton, Bât. 2, 13590 Aix-en-Provence